I'm an engineer, how do I take on the payment fees for my client?

Taking on client payment fees as an Engineer.

If you want to absorb the platform service fees (3.5%-5%) on behalf of your client so that your client only pays the listed service rate on a booking, you can do one of the following:

• Always take on client payment fees
• Take on client payment fees (one-off)
• FAQs

 

Always take on client payment fees

To absorb client payment fees for every booking transaction by default, you can enable the "Always take on client payment fees" Advanced Setting within your engineering services when configuring your service packages.

 

1. Go to your Engineer Profile, in Edit Mode.

 

2. Click on a service package

 

3. In the Service Details tab, click to expand the Advanced Settings section.

 

4. Locate the "Always take on client payment fees" setting, and toggle it to ON. 

By default, this setting will charge the fees to the Engineer's payout for the service instead of charging the artist at checkout, resulting in the Order Total being the same as the listed price for the service.

 

5. (Optional) Repeat the above steps for other service packages if you want to absorb client fees for every type of service booking transaction.

 

 

Take on client payment fees (one-off)

To absorb client payment fees for an individual booking transaction, you can use the "Take on client payment fees" toggle when creating a Generated Booking link for your client.

 

1. Generate a Booking for your client by clicking 'Generate Booking' from your Dashboard.

Refer to these steps for more details on how to generate a booking link.

 

2. Fill out all of the details of your project and click on the toggle to 'take on client payment fees' to ON next to Order Summary. 

 

This option will charge the fees to the Engineer's payout for the service instead of charging the artist at checkout, resulting in the Order Total being the same as the listed price for the service. 

 

3. Share your booking link to your client by emailing the booking link or copying the link

 

FAQs

• If I have multiple service packages listed, do I have to enable the "Always take on client payment fees" Advanced Setting for each service package to absorb client fees for every booking by default?
  • Yes. This "Always take on client payment fees" Advanced Setting applies to the service rate for each service that you offer. If you want all your services (recording, two-track mix, full-stems mix, dolby atmos mix, mastering) to unilaterally take on client payment fees, you will need to apply this setting to every service package to ensure consistency.
• If I have the "Always take on client payment fees" setting enabled (ON) by default for all bookings, can I occasionally disable this for certain project bookings or particular clients?
  • Yes. Create a Generated Project Booking link, and switch the "take on client payment fees" toggle to OFF for the specific client project booking. Follow these steps to manually override your default setting for this one-off booking scenario.  
• If I have the "Always take on client payment fees" setting disabled (OFF) by default for all bookings, can I occasionally enable this for certain project bookings or particular clients?
  • Yes. Create a Generated Project Booking link, and switch the "take on client payment fees" toggle to ON for the specific client project booking. Follow these steps to manually override your default setting for this one-off booking scenario.
• Who absorbs the client payment fees in the following booking scenarios?
  • Studio Room takes on client fees enabled (ON) and Recording Engineer takes on client fees enabled (ON)
    • Fee is absorbed by the Studio from the room rate
  • Studio Room takes on client fees enabled (ON) and Recording Engineer takes on client fees disabled (OFF)
    • Fee is absorbed by the Studio from the room rate
  • Studio Room takes on client fees disabled (OFF) and Recording Engineer takes on client fees enabled (ON)
    • Fee is charged to the client for the session booking

• • Studio Room takes on client fees disabled (OFF) and Recording Engineer takes on client fees disabled (OFF)
    • Fee is charged to the client for the session booking
  • Recording Engineer takes on client fees enabled (ON) for a travel recording session
    • Fee is absorbed by the Recording Engineer from the recording service rate for the travel recording session

• • Recording Engineer takes on client fees disabled (OFF) for a travel recording session
    • Fee is charged to the client for the session booking for the travel recording session
  • Mixing Service takes on client fees enabled (ON) and Mastering Service takes on client fees disabled (OFF), or any combination of these.
    • Fee is absorbed by the Engineer from both service rates when a mix is booked with a mastering service added on. 

• Can I still use discounts and price overrides along with taking on client payment fees?
  • Yes. Any % discounts, promo codes or price overrides applied for a project booking will be calculated to reduce the order total, regardless of taking on client payment fees (essentially a fee discount applied to nullify service fee charges).
• Does this setting work with other billing currencies?
  • Yes. Whether you bill bookings in USD, CAD, GBP, or EUR currencies, you can optionally choose to absorb client fees for your services.