---
title: I cashed out my Dashboard bank account but I haven’t received my funds, what do I do?
description: How to receive funds from Dashboard cash out.
---

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# I cashed out my Dashboard bank account but I haven’t received my funds, what do I do?

## How to receive funds from Dashboard cash out.

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If your funds have not appeared in your bank account after cashing out your Dashboard bank account, first check to see if your Stripe account details are fully filled out and correct. If your Stripe account information is missing or incorrect it can prevent payment from reaching your account. You can access and **[edit your Stripe](https://support.engineears.com/en/knowledge-base/how-do-i-setup-stripe?hsLang=en)** account details from the 'Manage Payments' section located under the 'Settings' tab in your profile drop-down menu.

![Screen Shot 2024-09-26 at 3.36.29 PM](https://20049731.fs1.hubspotusercontent-na1.net/hub/20049731/hubfs/Screen%20Shot%202024-09-26%20at%203.36.29%20PM.png?width=688&height=406&name=Screen%20Shot%202024-09-26%20at%203.36.29%20PM.png)

Every bank institution is different and some require more time to accept the funds into your account based on **[payout processing time](https://support.engineears.com/en/knowledge-base/how-do-i-get-paid-on-engineears?hsLang=en)**. If the funds are rejected for any reason while transferring to your bank account they will be sent back to your Dashboard. 

![Screen Shot 2024-09-26 at 3.38.52 PM](https://20049731.fs1.hubspotusercontent-na1.net/hub/20049731/hubfs/Screen%20Shot%202024-09-26%20at%203.38.52%20PM.png?width=688&height=187&name=Screen%20Shot%202024-09-26%20at%203.38.52%20PM.png)

If you are unsure why these funds have not or are not transferring, please **[contact Support](https://support.engineears.com/en/knowledge-base/kb-tickets/new?hsLang=en)** and a representative can help assist you further.

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