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      1. EngineEars Help Center
      2. Subscription

      I forgot to cancel my membership before the next pay period so I was charged, can I get a refund?

      Membership refund.

      EngineEars give all of our users full autonomy with their memberships. Users can upgrade or cancel their membership at anytime via their settings menu.

      1. Profile Settings

      First, navigate to the profile menu located in the upper right of the page. 

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      Once in the drop down menu, select 'Settings'.

      Screen Shot 2024-09-26 at 2.55.22 PM

      2. Payment and Billing Tab

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      This will load a new window, go to the Payment & Billing Tab and click the 'Manage Subscription' button. Here you can upgrade, downgrade, or cancel your membership plan at any time.

       

      Because our users have full autonomy with their memberships, any user that needs to cancel must do so before their next pay period or they will be charged and will not be eligible for a refund, this applies to monthly and annual subscriptions.

      See this link for more details on the refund policy.