How do I contact the Support Team if I need help?

If you're unable to get your questions answered from the resources in the Help Center, you can reach out to the EngineEars Support Team by filling out this form

Reach out directly > support@engineears.com

If you prefer human support over submitting tickets or waiting on email responses, we’ve got you covered. EngineEars offers live Office Hours designed specifically for each type of user on the platform.

When filling out the form, please make sure to provide as much detail as possible so we can best assist with your issue or question. 

After you have submitted the form, your request with your provided details will be sent to the Support Team and a representative will be able to assist you further.

How to Speak with a Real Person at EngineEars

If you prefer human support over submitting tickets or waiting on email responses, we’ve got you covered. EngineEars offers live Office Hours designed specifically for each type of user on the platform.

🎯 What Are Office Hours?

Office Hours are live, drop-in support sessions where you can speak directly with a real member of the EngineEars team.

You can:

• Ask questions about the platform
• Get help with releases, bookings, or setup
• Troubleshoot issues in real time
• Receive guidance on best practices to grow on EngineEars

No appointment is required. Just join during the scheduled time.

👥 Office Hours by User Type

We host dedicated sessions for each user type to make sure you’re getting the most relevant support:

🎤 Artists

Get help with:

• Releasing music
• Selling direct to fans
• Distribution and rollout strategy

👉 Join here: https://engineears.com/artist-unlock/?redirect=community

🎧 Engineers

Get help with:

• Setting up your profile
• Attracting clients
• Managing bookings and services

👉 Join here: https://engineears.com/engineer-unlock

🎙️ Studios

Get help with:

• Listing your studio
• Managing rooms and teams
• Increasing visibility

👉 Join here: https://engineears.com/studio-unlock

🗓️ How to Find the Schedule

1. Go to the EngineEars Community
2. Navigate to your specific section:
   • Support for Artists
   • Support for Engineers
   • Support for Studios
     

1. Inside each section, you’ll find:
   • The Office Hours schedule for the week
   • Helpful blogs and resources
   • A discussion feed

💬 Suggest a Time That Works for You

Can’t make the scheduled times?

Inside the community discussion feed, you can:

• Request different time slots
• Suggest days that work better for your schedule
• Share what kind of support you’re looking for

 We actively review feedback and adjust sessions based on community needs.

🚀 Pro Tip

If you need help fast or want personalized guidance, Office Hours are the best way to get real-time answers from a real person without the back-and-forth of email.