Cancelling a project on EngineEars
When cancelling a project you will need to provide the Project Name, the Collaborator's Username, and a detailed reason for the cancellation. Provide this information by submitting a Support Ticket and a representative will review the information provided and reach out to your collaborator to get their information as well. Once this information has been gathered and reviewed, EngineEars will allocate the proper refund to the artist and the proper kill fee to the engineer based on our refund policy. You can find the refund policy at checkout when booking your session or project. The refund policy for project cancelation is as follows:
100% Refund
1. If Client provided multiple stems for a mix and Provider failed to review the stems to confirm against the rough mix and used the wrong stems and the mix ended up being arranged wrong.
2. If Client booked a project that is accepted by a Provider, and Client cancels the project (i) within 180 days from the acceptance and prior to Client uploading any files or (ii) after Client uploads the files but prior to Provider starting the mix.
75% Refund
If Client booked a project that is accepted by a Provider, and Client cancels the project while Provider is working on the initial mix. Provider can access 25% of the payment(s) made by Client and the remaining 75% of the payment will be refunded to Client. · 50% Refund of the Payment:
50% Refund
If the mix created by Provider is not accepted by Client and not more than 2 revisions are requested and no delivery of the final project file is made, Provider can access 50% of the payment(s) made by Client and the remaining 50% of the payment will be refunded to Client.
25% Refund
If the mix created by Provider is not accepted and goes through more than 2 sets of revisions and Client still does not approve and no delivery of the final project file is made, Provider can access 75% of the payment(s) made by Client and the remaining 25% of the payment will be refunded to Client.
No Refund
1. If Client clicks the “Approve[JK4] ” button (including if Client subsequently discovers the stems were incorrect).
2. If Client does not respond in 48 hours to a Provider’s follow up after Client fails to provide feedback explaining why a final mix is unacceptable within 7 days of Provider submitting said final mix.
3. If Client does not start the project within 180 days.