How do I update my billing currency as an engineer?

Change the billing currency for your engineer profile so that you can charge clients for your services in your desired currency

This article provides details on how to set up your Engineering services (recording, mixing, mastering) to be listed in a different currency. If you are a Studio, read this article.

• Supported Currencies
• How to update billing currency
• How to re-enable engineering services in new currency
• How to update Stripe account setup to a different country of residence
• FAQs

 

Supported Currencies

Currently, EngineEars supports the following currencies for engineers to host and bill their recording, mixing, and mastering services to artist clients. 

• US Dollar (USD $) - default
• Canadian Dollar (CAD $)
• British Pound (GBP £)
• Euro (EUR €)

 

How to update billing currency

1. Click the profile dropdown to open the navigation menu. Make sure your engineer user profile is selected. If not, make sure you select your engineer user profile first. 

2. Click Settings in the navigation menu to open the Account Settings modal. Then click the "Payments & Billing" Tab within your Account Settings modal.

3. Locate the Billing Currency section and click the dropdown menu to choose a different billing currency option for your engineering service rates.

4. Read the disclaimer message and check the box. Then click the "Update Currency" button to save and apply the changes to your engineer user profile.

5. You will receive a confirmation message that your billing currency has now been successfully updated and that your engineer services have been disabled.

 

How to re-enable engineering services in new currency

1. Go to your engineer profile and click on the Services tab. Your services are disabled from bookings.

 

2. Click the Enable Bookings toggle to re-enable your services. You will get a confirmation message that your services are now enabled and allows bookings.

 

3. Select a service and Click the "Edit Service" button. 

4. Review every rate or price in your service to make sure they are correct and in the new billing currency. If they're not, make changes to your rates and save your service.

 

5. Repeat this process for every individual service that you offer, double-check the rates and make necessary changes, then click save to update your service.

6. After verifying all your services have rates correctly configured in the updated billing currency, you can now accept bookings for your services in the new currency.

7. If your profile is verified, your services will appear in the marketplace in the new billing currency for artists to book. If your profile is not verified, you can still generate booking links for your services to send to clients in the new billing currency.

 

Update Stripe Account Setup Country of Residence

The Billing Currency setting determines the currency that your listed services are displayed in for clients to book in and pay in. When payouts are distributed after projects or sessions are completed, the payouts will be based on the currency of your Stripe account setup (your specified country of residence for your linked bank account). If the billing currency and the payout currency are different, the funds will be converted by Stripe to your linked bank account's payout currency upon withdrawal of funds, which may incur foreign exchange fees. 

Take these steps to update your Stripe Account setup if you want to ensure your withdrawal payouts are in the same currency as your updated billing currency, without need for conversion. This process will unlink your current linked bank account in Stripe, and create a new bank account link in Stripe for the updated country.   

 

1. If you have any fund balance in your account, cash out and withdraw your funds first before proceeding to updating your Stripe account set up.

2. Make sure you are in your engineer profile. Click Settings in the navigation menu to open the Account Settings modal. Then click the "Payments & Billing" Tab within your Account Settings modal. You can see the country of residence specified for your linked bank account in your Stripe account set up.

3. Select a different country in the dropdown under the "Manage Payments" section. Afterwards, then click the "Manage Stripe" button to update your account setup in Stripe. 

4. This will open Stripe set up. Proceed with entering your personal information and banking information for your bank account in the updated country of residence. Once the Stripe account set up process is completed, click the 'Confirm' button. 

5. Then click on the 'Return to EngineEars' link to return to the EngineEars platform. In your Settings, you can now verify that the Stripe account set up has been updated with your new country of residence for your linked bank account.

6. Go to your Dashboard and you can verify that your Balance is now shown in your payout currency for your updated Stripe account (e.g. Euros). Your billing currency (e.g. Euros) and your payout currency (e.g. Euros) for your engineer profile now match. Future balance withdrawals will be in this payout currency.

 

Click here for more details and info on Stripe setup.

 

FAQs

• What currencies does the platform currently support?
  • The platform currently supports the currencies listed here. By default, the currency is US Dollars (USD $) but can be modified to another supported currency. In the future, additional currencies may be added.
• If I update my billing currency, will it convert my past transactions to the new currency?
  • No. Updating the billing currency for your engineer services will only apply to transactions moving forward (after the currency has been updated), and will not impact historical transactions already processed, paid, or withdrawn. 
• If I update my billing currency for my engineering services, do I also need to update my billing currency for my studio services?
  • Yes. Updating the billing currency for your engineer services does not update the billing currency for studio services. If you are a studio manager and need to update your studio's billing currency, follow these steps.
• After I updated my billing currency, I can't seem to generate bookings for my services or clients are unable to book me. How come?
  • If you've updated your billing currency in your Account Settings and clicked the "update currency" button, your services will be disabled from allowing bookings. Please re-enable your services, then verify the rates for each of your services to ensure they are correct in the new currency. Once verified, you can generate bookings or allow new bookings in the updated currency. 
• When I update my billing currency, will it automatically change my Stripe account's country setup?
  • No. The country of residence configured for your Stripe account will not change when you update your billing currency. To make changes, you will need to update your Stripe account setup.