EngineEars Membership Refund Policy

Are Memberships Refundable?

All EngineEars memberships are non-refundable.

Once a subscription has been processed, we are unable to issue refunds for:

• Unused time within a billing period

• Accidental subscriptions

• Forgetting to cancel before the next billing cycle

• Lack of usage of the platform

This policy is agreed to at the time of subscription.

For more details, you can reference:
https://support.engineears.com/en/knowledge-base/i-forgot-to-cancel-my-membership-before-the-next-pay-period-so-i-was-charged-can-i-get-a-refund

Self-Managed Subscriptions

EngineEars memberships are designed to be fully autonomous and self-managed.

This means:

• You can upgrade, downgrade, or cancel your membership at any time

• You have full visibility into your billing cycle and renewal date

• You are responsible for managing your subscription before the next billing period

Changes made to your subscription will apply according to your current billing cycle.

How to Cancel Your Membership

To avoid being charged for the next billing cycle, you must cancel your membership before your renewal date.

You can do this directly within your account settings:

1. Log in to your EngineEars account

2. Navigate to your Settings > Payment & Billing 

3. Select Manage Subscription

4. Confirm cancellation

Once canceled, your membership will remain active until the end of your current billing period.

What Happens After Cancellation?

• You will retain access to your membership features until the end of your current billing cycle

• You will not be charged again after cancellation

• Your account will revert to the default access level once the billing period ends

Need Help?

If you have questions about your membership or need help managing your account, our team is here to support you.

You can reach us here:
https://engineears.com/engineearssupport